Frequently Asked Questions
Everything you need to know about shopping with Jamo.
What is the standard shipping time for Jamo electronics?
We typically process orders within 1-2 business days. Depending on your location, standard shipping takes 3-7 business days, while expedited options are available at checkout.
Do Jamo products come with a manufacturer warranty?
Yes, all electronic devices purchased through Jamo include a minimum 12-month limited warranty covering hardware defects and technical issues.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories and manuals to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.
Which payment methods do you accept?
Jamo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before purchasing for international use.